FAQs

How can I contact R&S Designs

Please see our Contact Us page on this site, for the many ways you can contact us.

How do I know my transaction will be safe?

Our online shopping cart and security technology ensures the safest and most reliable checkout experience for our customers.

What happens after I’ve placed my order?

Once your order has been placed, it will be shipped out to you according to our shipping policy that can be found on the Shipping Information page on this site.  

How are products delivered to me?

Please see the Shipping Information page on this site.

What is your refund or exchange policy?

Please see the returns page on this site

What are your products made of?

Each product is hand crafted out of natural marble unless other wise stated in the product discription. The other products we use are Rock salt, or Fossil Stone.

Do you provide engraving?

Yes most of our products can be engraved, engraving adds that extra touch to a one of a kind gift. There is a minamal charge for engraving that will be added at the time of check out.

I order two of the same item, but they do not look alike; Why is that?

Because we hand craft each item out of natural stone no two pices will look alike, this is due to the item being a product of Mother Nature